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The Marchant 10 Point Guarantee

  1. Simple Fees - No hidden fees. No surprises every month with new ways to secretly nickel and dime you. We are committed to transparent, honest, and simple pricing, while giving you flexibility to adapt our industry leading service to your needs.
  2. Solid Communication – We will respond to calls, texts, emails, and portal conversations the same day, and usually within the hour. We return voicemails promptly. You never have to wonder if someone will get back to you.
  3. Qualified Tenants – We will be diligent about finding a great tenant for your property, not just a warm body. We will screen tenants extensively to make sure they meet our standards. We are great at picking tenants, as evidenced by our 1% eviction rate.
  4. Diligent Rent Collection – We have systems in place to communicate daily with all past due tenants. Past due tenants are automatically emailed daily, and we also follow up with calls, voicemails, and texts.
  5. Fast Evictions – In the rare event that an eviction is necessary, we will work with the courts to get the tenant evicted legally and as quickly as possible.
  6. Regular Inspections – We will inspect your property on a regular basis to ensure that it is being cared for. You will receive very detailed inspection reports that will ease your mind.
  7. Quality Maintenance – We will use quality vendors that are insured and licensed when necessary. With our trusted relationships, you can be assured that the work will be done right at an affordable price.
  8. Tenant Satisfaction - We will constantly strive to ensure that tenants have a pleasant experience when renting your home. We know that when tenants are happy, they are more likely to care for your home.
  9. Clear Financial Reports - Easy to understand, accurate, and on time so you will always know how your investment is performing.
  10. Direct Owner Contact – You will always have complete access to the owner of Marchant Property Management. We love feedback, both positive and negative. We will always use feedback for personal and company growth.