What We Do at Marchant Property Management

Click below to learn more about what we do as your Greenville Property Manager

• Rental Analysis+

  Are you losing hundreds or even thousands of dollars a year because your rental price is too low? Alternatively, some owners price their homes too high and lose money while waiting for that person that is willing to pay more than the market rate. Most owners do not have the resources to adequately assess the everchanging Greenville rental market. We have a paid subscription to several rental comparison sites such as Rentometer, RentRange, and Zillow. We also use MLS to compile data for active rental listings as well as previously rented properties. We use these reports along with our professional expertise and years of experience in the local market to give you an expert rental price recommendation. We will give you an expert recommendation on pricing that will allow us to rent your property for the highest amount in the least amount of time. Most owners can absorb the cost of a property management company by simply increasing the rental price to market rates.

• Property Marketing+

  Don’t lose thousands of dollars while your home sits vacant. We use powerful marketing tools to connect with local renters. We list our properties on all the most popular rental websites including Zillow, Trulia, Hotpads, Rent.com, Homes.com, Zumper, Realtor.com, and many more. In addition, we also list our properties on MLS, Craigslist, Facebook, and other social media outlets. The MLS (Multiple Listing Service) of Greenville has over 3,500 real estate agents that are members and we are one of the few property management companies that list our properties in MLS. We rent properties faster with Rently electronic lockboxes that allow prospects to conveniently view vacant properties on their schedules, including weekends. We are the only property management company that offers professional photography and video tours to make our listings stand out from the rest. Every property will also have a branded and highly visible For Rent sign. We have all the marketing channels in place, but most importantly we have a call center that answers our leasing calls 14 hours a day, every day.

• Tenant Screening+

  Accepting a bad tenant can cost you thousands of dollars in lost rent and damages. At Marchant, we conduct extensive screening on all prospective tenants. First, we require anyone 18 years or older to apply safely online and we require driver’s license copies and proof of income documentation. We have an extensive screening process that includes employment and income verification as well as a Nationwide credit, criminal, sex offender, and eviction check by a 3rd party vendor. Most importantly, we also verify at least three years of rental history to make sure that they gave proper notice to vacate, paid rent on time, were never evicted, did not cause any damage to the property, didn’t have any lease violations, and did not leave owing a balance to a landlord. We also check social media accounts to check for any suspicious activity or undisclosed pets and more. We require tenants to have income of at least 3 times the monthly rent. Tenant screening is, without a doubt, the most critical aspect of property management. Do yourself a favor and leave this to the experts.

• Lease and Move In+

  Do you use a lease that protects you and your property, or something you found on the internet that may or may not be legal in your state? We use an attorney drafted 22-page lease that protects you and ensures the property is taken care of. It is critical to ensure that the lease is compliant with the SC Landlord Tenant Laws. We offer easy and quick electronic signatures on our leases and renewals to eliminate prospects and tenants from continuing to shop for other properties. We collect a security deposit and ensure that the property is professionally cleaned and thoroughly inspected prior to move in. You will receive an inspection report with between 50-200 color pictures documenting the condition of your property.

• Rent Collection+

  Tired of chasing after rent payments every month? Collecting rent from tenants onsite can be time consuming and very dangerous. We make sure you get paid on time, every time. We make it easy for tenants to pay rent in a timely manner by accepting online rent payments, which most of our tenants utilize. In addition to accepting rent payments at our office, we also have a drop box that allows for after hours collections. We enforce rent collection deadlines with stiff late fee penalties and we have a program to follow up with any past due tenants on a daily basis.

• Maintenance+

  Do you want to receive maintenance calls in the middle of the night or spend your weekends handling maintenance projects? At Marchant, we coordinate and track all maintenance issues in a timely manner 24/7. Whenever we receive a maintenance request, it gets logged into our software system where we can assign a vendor and fully track the progress from start to finish. In addition, when a work order is created, our system automatically emails a copy of the work order to the owner and the owner has the option to approve the work order, reject the work order, or simply ignore and let us handle for them. We consistently follow up with both tenants and vendors to make sure that the repairs are addressed as timely as possible. Tenants also have access to our 24/7 emergency repair hotline. Again, we do not mark up or profit from repairs and maintenance in any way. Most importantly, we only use trusted and fully insured vendors that do quality work and offer discounted pricing. We typically save our owners approximately 40% on maintenance by the relationships that we have built with our vendors over many years of partnering.

• Property Inspections+

  Do you know if your tenant is taking good care of your property? Some property management companies do not conduct regular inspections. We provide move in and move out inspections. We also conduct routine inspections every 6 months while a tenant is living in the property. The inspections are performed by an independent 3rd party vendor and owners will receive a copy of the report along with any recommendations from your property manager. These detailed inspection reports typically contain between 50 – 200 color photos that document the condition of the property and point out any recommended maintenance items. By making sure the properties are being maintained and cared for, we can often drastically reduce the turnover costs when a tenant vacates.

• Financial Reporting+

  Do you have trouble keeping up with all receipts for your tax filing? With our detailed financial reporting tools, it's never been easier to keep tabs on your investment. Log into your owner portal at any time to view statements, reports, invoices, and documents to stay in tune with exactly how your investment is performing. For owners that would prefer not to login and view activity, we also email all owner statements monthly. In addition, you will receive a year end summary of all activity along with a 1099 that can be used for your tax reporting. We believe in keeping the accounting simple and our statements are easy to read and understand.

• Evictions+

  I am sure you have heard horror stories about tenants living rent free for months because most owners don’t understand how the eviction process works. In the rare event that a tenant needs to be evicted, we will handle the entire eviction process for you. With our eviction oversight, we will get the job done quickly and legally, even if going to court is necessary. With our superior tenant screening, we have consistently maintained an eviction rate of less than 1%.

• Legal Guidance+

  There are a lot of legal and liability issues involved with owning rental property. In addition, Landlord-Tenant relationships in SC are subject to very strict regulations. With the help of our attorney, we ensure that you stay compliant and provide recommendations as necessary. We have maintained a lengthy relationship with our attorney, who is available to give advice on avoiding and dealing with troublesome issues. Our attorney is very knowledgeable with the legalities associated with rental property management and is also a well respected instructor. We are constantly educating our staff on Fair Housing and other issues that are important to our industry.